Your privacy is important to Age Concern Wairarapa (ACW) (referred to in this Privacy Policy as we, our or us).
This Privacy Policy sets out how we collect, hold, use and disclose information about you. By agreeing to accept services from us, enrolling as a member, donating, or purchasing merchandise, you consent to our use of your personal information in accordance with this Privacy Policy (as amended from time to time).
References to “you” and “your” in this policy mean those individuals using our website or services.
1. What personal information do we collect?
We collect the personal information you give to us when you access our services. This information may include your name, ethnicity, date of birth, address, contact number(s) and email address. If you sign up to be a volunteer, we will also collect additional information relevant to processing your application. If you make a payment to us, we will collect information about dates and amounts so we can issue you with a receipt. We use a Payment Card Industry Data Security Standard compliant hosted payment service to process payment card transactions. We do not collect or store your payment card details. Your payment card details will only be collected and held securely by our third-party payment processor.
2. How do we use personal information?
We use your personal information for the following purposes:
- to reply to your queries;
- to process any payments you may make to us;
- to respond to concerns or complaints;
- to communicate with you and provide you with information about our services;
- to provide you with a quality service (e.g. Visiting Service, Total Mobility Service)
- with your permission, to refer you to other agencies who may provide further assistance for you.
3. How do we store personal information?
We store personal data electronically and in paper form. The personal information is kept safe and secure using generally accepted standards of security.
4. How can you access and request correction of your personal information?
If you would like to access or request correction of any personal information which we hold about you, please tell our staff. We recommend you make your request in writing to Age Concern Wairarapa, 14B Queen Street, Masterton 5810 or by email at admin@acww.nz.
5. Do we share or disclose your personal information?
We will not disclose your personal information except for the purpose for which you have provided it or for which you have provided your consent. We will disclose personal information about you (including your identity) to a third party if we are required to do so by law or where a relevant exception in the Privacy Act 2020 applies.
6. For how long do we hold personal information?
We will keep your personal information for only as long as is necessary to achieve the purpose for which we collected it. If at any time you no longer wish to receive any of our communications or do not want your information disclosed for the purposes outlined under section 5 of this Privacy Policy, please tell our staff. Age Concern Wairarapa, 14B Queen Street, Masterton 5810 or by email at admin@acww.nz.
7. Where can you view changes to this privacy policy?
We reserve the right to modify or amend this Privacy Policy at any time and for any reason. Any changes we make to the Privacy Policy will be posted on this updated on this notice.
8. Who can you contact for further information?
If you have any queries about this Privacy Policy or any personal information that we have collected please contact our manager at manager@acww.nz or Age Concern Wairarapa, 14B Queen Street, Masterton 5810
More information about your rights and our obligations in respect to privacy and information on making a privacy complaint are available from the Office of the Privacy Commissioner at www.privacy.org.nz or PO Box 10 094, The Terrace, Wellington 6143.
Auld folks are twice bairns | Remember to care for older people
